Since 2003, we have enjoyed partnering with The Good Guys, working with new and existing stores, their Support Centre, the executive team as well as various cross-functional projects. Examples of our work include:
Executive Team Strategic Planning
Since 2007, we have co-designed and facilitated the 4-day strategic summit for The Good Guys executive team. This summit brings together 14 executives and focuses on developing short-term and long-term retail strategies to maximise competitive advantage.
Nationally Accredited Training
Performance Partners has created a leadership development pipeline for The Good Guys through our nationally accredited training. We offer a blended learning approach for team members on the shopfloor [Certificate III in Retail], Team leaders [Certificate IV in Retail] and Senior Store Managers [Diploma of Retail]. This training provides clear succession planning throughout retail and contributes significantly to improved retail performance and the development of a learning culture.
Store Owner Leadership Development
Our leadership development for Store Owners includes:
- Two-day leadership development training for all Store Owners, focusing on culture, strategy and people management.
- The time and motion study of Store Owners. Performance Partners analysed how 18 Store Owners used their time and compared that data to store KPI’s; people, financial and inventory. The results of this work continue to be updated and are included in Store Owner induction and ongoing training and development.
Store Operational Training
Performance Partners, in addition to the national involvement with stores, has worked directly with 22 new and existing stores. The focus of this work has largely been around training and consulting in the following areas:
- Performance consulting, i.e. improving sales, margin, stockturn, culture, aged stock, etc.
- Sales training for all salespeople.
- Leadership development for Team Leaders.
- Visual merchandising training for selected team members.
- Safety training for all team members.
- Customer service and loss prevention training for administration and warehouse teams.