The team have just commenced a partnership with the Specialty Fashion group through the rollout of a customised 12-month nationally accredited leadership program with 45 Regional Managers from the Katies, Millers Retail, City Chic, Autograph and Crossroads brands.
We have just implemented a comprehensive training needs analysis with 50-staff from a Good Guys pilot store in Melbourne. Using our new TNA diagnostic that looks at skills, knowledge and attitude and compares the perceptions of individuals to the team, we have provided their business with targeted training and development recommendations that they themselves can own.
We have recently been invited to partner with a number of leading retailers, including Sussan and Witchery, to develop world’s best practice in sales and service training for all staff, Store Managers and Area Managers.
In May this year, our Managing Director, Michael Tonkin, joins the Westfield Study Tour to learn from the best retailers in America, Europe and Asia