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Browsing News items by the tag customer experience

Global Retail Winners: Lessons to be learned

March 11th, 2011 | Michael Tonkin

In tough retail times, its cold comfort to know that your competition is doing worse than you – but you’ll take any win you can get right now. This approach might rock you to sleep each night but the reality is that, despite the doom and gloom, there are still many retailers on the global stage that are smashing their numbers and have all the momentum right now.

Defining and Developing your Salespeople

January 25th, 2011 | Michael Tonkin

If you have high staff turnover in stores and your store management team are weak, you’re feeding the online retail phenomenon. Better still. Shut up, shop now and convert your stores to kiosks or vending machines. You’ll make more profit! Ouch! For your physical stores to stay relevant for customers today, you need to embrace the word ‘experiential’.

Posted under: Driving Sales